# Walkthrough video not being created

**URL:** <https://gothru.co/forum/t/walkthrough-video-not-being-created/471>\
**Category:** General Discussion\
**Created:** [May 30, 2023, 10:29am UTC](https://gothru.co/forum/t/walkthrough-video-not-being-created/471 "2023-05-30T10:29:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jason\_Kay](https://gothru.co/forum/user_avatar/gothru.co/jason_kay/32/64_2.png) [@Jason\_Kay](https://gothru.co/forum/u/Jason_Kay)\
**Post date:** [May 30, 2023, 10:29am UTC](https://gothru.co/forum/t/walkthrough-video-not-being-created/471/1 "2023-05-30T10:29:23Z")

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Is anyone experiencing issues with the walkthrough video. When I hit create video, I get a pop-up to say it will be sent by email. I don’t receive an email and no download button appears next to the create button either. Works with a 360 video but not a walkthrough. Any ideas why this might be?

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**Author:** ![albug](https://gothru.co/forum/letter_avatar_proxy/v4/letter/a/c37758/32.png) [@albug](https://gothru.co/forum/u/albug)\
**Post date:** [June 1, 2023, 3:45am UTC](https://gothru.co/forum/t/walkthrough-video-not-being-created/471/2 "2023-06-01T03:45:53Z")

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@Jason-Kay The video pipeline was stuck for about one day, now it’s back working and you should have the videos that you are creating